Live Chat powered by WSL

BWW is an authorized reseller for WSL (TM)

· Chat Window Customization

· Save Chat Transcripts

· Live Site Monitor + Proactive Pop-Ups

· Multiple Operator to Visitor Chatting + Live Monitor

· Website Traffic Analysis Report

· Assign Administrator Rights to Operators

· Offline Email Form

· Create customized Proactive Pop-Ups geared for different users and pages of your website. For example, create a pop-up for new visitors, one for promotions, and one for support.

· Proactively send chat invitations to visitors browsing your site. Proactive Pop-Ups can be customized to the type of sales pitch you want to present to the visitor depending on where they are on your website. See Customization Features above.

· Create filters which automatically pop-up invitations to visitors on the website based on time on a page, number of pages viewed, and which page they are on.

· Get real-time information about your visitor as they browse through your site. Gather their IP address, browser configuration, the current page they are on, and see what link they clicked on to reach your site (also called the referrer).

· Visitor Footprints – Track how your visitors access your site. See every page that they have visited for their session and the duration of their visit.

· Referrer and Entry URLs – Find out where your customers are coming from and the search engine terms they use to find your site.

· Create multiple departments for your organization and assign each Operator to handle requests from that department.

· Operators can chat with multiple visitors at the same time. Operators and Administrators can specify 1-20 available chat lines.

· Sometimes certain Agents/Operators may not be equipped to answer a question. AliveChat can easily transfer the customer to another Operator.

· Create custom surveys for visitors to complete at the end of a chat. Compile the results to instantly discover the effectiveness of your staff.

· Specify emails in which all chat transcripts will be sent to automatically at the end of a chat.

· A SSL (Secure Sockets Layer) Operator and Visitor chat encrypts your chat conversation ensuring no one can intercept critical dialog.

· A “user is typing” message indicator will appear allowing the other party to know when you are typing.

· Sometimes a web page already has the answers your customers are looking for. The agent can automatically direct the customer’s browser to a specific URL.

· When customers connect with a chat, their network IP addresses are recorded. When customers return, their presence is detected and prior chat histories can be instantly accessed.

· Communicate with other Operators within your organization via a private chat room. Accessible only by your personnel, this channel is useful to exchange information and communicate with employees who are in separate departments and/or remote offices. When Operators log on, they are automatically loaded into the Operator chat room.

Investment

· Set up 300 USD

· Monthly 75 USD

(2 operators can handle multiple chats – Additional operators 23 USD a month)